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Refund Policy

2026/10/15

1. 14-day refund on your first purchase

If PixRemove isn't right for you, you can get your money back on your first purchase — a credit pack or a subscription — when all of the following are true:

  • Within 14 days: you ask within 14 calendar days of the payment.
  • Mostly unused: you have used no more than 20% of the credits that purchase gave you.
  • Once per customer: you, your account and your company have not had a refund under this policy before.
  • Fair use: the account has not broken our Terms of Service (for example scraping, abusive automated use or shared logins).

2. Subscription renewals

  • Cancel anytime: cancel from your account and no further charges are made. You keep the credits you have until the end of the current billing period.
  • Forgot to cancel? If a subscription renews and you did not mean it to, ask within 7 days of the renewal charge. As long as you have not used any of the credits that renewal added, we refund it in full (less the payment fee, see below) and end the subscription.

3. Failed images are never charged

An image that fails — a timeout, an upstream error, anything on our side — does not use credits. Credits are held when a run starts and returned automatically if no result is delivered. You do not need to ask for these.

4. Payment processing fees

Our payment provider (Stripe) does not return its processing fee when a payment is refunded. Refunds are therefore paid minus the processing fee that payment actually incurred — typically around 3–5% of the amount (card fees, plus international card and currency conversion fees where they apply). You can ask us for the exact figure for your order.

5. How to ask for a refund

  1. Email support@pixremove.com from the address on your account.
  2. Include the order or invoice number (from your receipt email or Billing), the payment date, and a line on why.
  3. We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5–10 business days, depending on your bank.

When a purchase is refunded, the credits it added are removed from your account.

6. Changes to this policy

We may update this policy from time to time. The version on this page applies to purchases made after it is published.